Shipping & Delivery
ORDER PROCESSING & DELIVERY
The estimated delivery timeframe for your order includes two separate stages:
Processing Time
Order processing involves payment confirmation, order verification, product preparation, quality inspection, and packaging.
Most orders are prepared for shipment within 72 hours after payment has been successfully confirmed.
Shipping Time
Shipping time refers to the estimated period required for your package to reach its delivery destination after being dispatched from the fulfillment facility.
SHIPPING FEES
We offer free standard shipping on orders exceeding $39.98 USD.
For orders below $39.98 USD, shipping fees will be calculated and displayed during checkout before you finalize your payment.
ESTIMATED SHIPPING TIMES
United States & Canada
Standard Secured Shipping:
Approximately 2–4 weeks for products currently in stock.
Australia & New Zealand
Standard Secured Shipping:
Approximately 2–4 weeks for available products.
United Kingdom & Europe
Standard Secured Shipping:
Approximately 2–4 weeks for in-stock products.
Other International Destinations
Standard Secured Shipping:
Approximately 2–5 weeks for products in stock.
All shipping timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may differ due to shipping destinations, carrier schedules, customs clearance, weather conditions, seasonal demand, or other factors beyond our reasonable control.
SHIPPING PROTECTION
For orders shipped with applicable insurance coverage, if a package is confirmed lost during transit or arrives damaged, we may arrange a replacement without additional product charges after reviewing the relevant details.
To help us investigate the issue, we may request:
- Your order number
- Shipment tracking details
- Clear images or videos of damaged products
- Photos of the shipping materials or packaging
- Any other relevant documentation needed to assess the claim
Our customer support team will review the submitted information and advise you of the available resolution.
PRIORITY INSURED SHIPPING
If Priority Insured Shipping is available and selected at checkout, your order will receive priority handling during the preparation and processing stage.
However, priority handling does not ensure delivery by a particular date.
Delivery schedules may still be affected by warehouse workloads, carrier performance, shipping destinations, customs requirements, weather disruptions, and other transportation conditions.
In some circumstances, the overall delivery period may be comparable to that of standard shipping.
Eligible Priority Insured Shipping orders are subject to the applicable shipping protection conditions.
MULTIPLE PACKAGE DELIVERIES
Some orders may be fulfilled through different warehouses or shipping facilities depending on product availability.
For this reason:
- Products from a single order may be delivered in more than one package
- Separate tracking numbers may be provided for individual shipments
- Packages may reach your address on different days
If you receive only part of your order, please check the tracking information for any remaining packages.
Separate deliveries do not necessarily indicate that an item is missing.
TRACKING YOUR ORDER
After your order has been dispatched, we will generally send a shipping confirmation email containing the relevant tracking information.
Please note that tracking updates may not appear immediately after dispatch, as carriers require time to receive and scan packages into their systems.
You can monitor your shipment using the following tracking service:
If your tracking details have not changed recently, we recommend allowing additional time for the carrier to update the shipment status.
POSSIBLE DELIVERY DELAYS
Shipping periods may be longer than expected for certain international destinations.
Unexpected delays can occur due to public holidays, increased order volumes, transportation disruptions, customs inspections, severe weather, or other unforeseen circumstances.
At saviroteluna, we aim to prepare and dispatch orders promptly while following our standard order fulfillment procedures.
We appreciate your understanding when shipping circumstances affect estimated delivery schedules.
CUSTOMS DUTIES & IMPORT TAXES
Orders shipped internationally may be subject to customs examinations, import regulations, duties, taxes, or additional fees imposed by authorities in the destination country.
Customs clearance procedures and processing periods vary between countries and are managed by the relevant authorities.
saviroteluna cannot guarantee specific customs clearance times.
Unless otherwise indicated during checkout, customers are responsible for applicable import duties, customs fees, and local taxes, subject to applicable law.
ORDER MODIFICATIONS
If you would like to make changes to an existing order, please contact our customer service team within 24 hours of placing your order.
Email:
support@saviroteluna.com
Please provide:
- Your order number
- The email address associated with your purchase
- Details of the changes you would like to make
We will make reasonable efforts to accommodate your request if your order has not yet entered fulfillment or been dispatched.
However, modifications may not be possible once an order has been processed or shipped.
We recommend checking your selected products, quantities, sizes, colors, and delivery information carefully before completing your purchase.
SHIPPING ADDRESS ACCURACY
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you discover an error in your shipping address, please contact us promptly.
Email:
support@saviroteluna.com
We will attempt to assist with address corrections where possible.
However, once an order has entered fulfillment or been handed over to the shipping carrier, changes to the delivery address may no longer be available.
Where permitted by applicable law, additional shipping expenses caused by incorrect or incomplete delivery details provided by the customer may be the customer's responsibility.
CONTACT US
If you have any questions regarding delivery estimates, shipment tracking, shipping charges, or order modifications, please contact our customer support team.
Store Name:
saviroteluna
Legal Business Name:
HUANGBINBINMR INC
Email:
support@saviroteluna.com
Phone:
+1 906-202-4247
Business Address:
574 Grant St
Denver CO 80203
US